Purpose
This policy explains how concerns about our digital West Coast Swing 101 training materials are handled. All items are downloadable or streamable and designed for self-paced learning. We aim to keep the process fair, transparent, and learner-friendly while protecting the integrity of our content and the experience of other customers.
Scope
The policy applies to all digital items associated with West Coast Swing 101, including video lessons, audio practice tracks, printable worksheets, drill decks, checklists, and template plans. Because delivery is instant, these products cannot be physically returned. Instead, we review individual cases and offer practical resolutions where appropriate.
Nature of Digital Courses
Once access is granted, files can be viewed, copied, or stored. That reality makes “returns” different from physical retail. Our approach centers on solving problems, restoring access, and ensuring that what you purchased matches the description, learning outcomes, and media formats we publish on the product page.
Requesting Help
If something feels wrong, contact support with your order details, device type, and a short description of the issue. Screenshots, error messages, or a sample clip of the problem accelerate resolution. We treat each request respectfully and aim to respond with clear next steps.
Situations We Review
We will review cases where files are corrupted, access links fail, audio or video is missing, captions do not load, downloads are incomplete, or content demonstrably differs from its description. We will also consider concerns about accessibility for assistive technologies, and we welcome suggestions for alternative formats when needed.
Resolution Methods
Where suitable, we may provide fresh download links, alternate file formats, corrected or updated materials, supplementary guides that fulfill the original promise, or course credit toward a comparable module. Our goal is to restore value so your training can continue without friction.
Quality Standards
Content is produced by experienced dancers and educators with specialties in beginner slot discipline, musicality, connection, and floorcraft. Lessons include multi-angle footage, count tracks, and plain-language explanations. Each product page lists technical requirements and included items so you can decide confidently before purchasing.
Technical Considerations
Ensure your device and connection can stream HD video and play MP3 files. If a firewall, browser extension, or corporate network interferes with downloads, temporarily switching networks or trying another browser may help. We can also offer low-bandwidth alternatives when appropriate.
Use of Materials
All digital items are licensed for personal, non-transferable use by the purchaser. Redistribution, resale, public posting, or screen-recording content for sharing violates the license and harms the learning community. Educators seeking classroom usage should contact support for appropriate licensing options.
Learner Responsibilities
Please review the course description, learning outcomes, and sample previews before purchase. For best results, follow the recommended practice plan and safety notes, especially for spins, dips, and connection drills. If something is unclear, reach out—clarification is part of what you paid for.
Commitment to Improvement
We continuously refine West Coast Swing 101 based on learner feedback and evolving teaching methods. When an issue is identified, we correct it for current and future students. Your comments help us prioritize captions, pacing, alternative angles, and additional practice tracks.
Closing Statement
Our aim is simple: deliver usable, accurate, and engaging training that builds confidence on a social floor. If a barrier prevents that outcome, we will work with you to remove it, restore access, and deliver the value described on the product page.
Thank you.
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